shrinkage Slack is the opposite of organizational memory

The format is fragmented and constrained

slack search is broken

It increases productivity (the bad kind)

It replaces documentation

What does slack do right

Between 2014 and 2016 my working life went through a lot of changes but the worst one was the normalization of slack. Managers like it because it ‘gets things down on paper’, ‘improves reachability’, ‘gets questions answered quickly’. My argument is that it destroys teams’ ability to think, plan & get complex work out the door. Read on for the full story.

slack empowers your worst people to overwhelm your best. It has that in common with the open office.

It normalizes interruptions, multitasking, and distractions, implicitly permitting these things to happen IRL as well as online. It normalizes insanely short reply times for questions. In the slack world people can escalate from asking in a room to @person to @here in a matter of minutes. And they’re not wrong to – if your request isn’t handled in 5 minutes it’s as good as forgotten.

Somewhere along the way we forgot that interruptions are toxic to real work. It wasn’t always this way. On day 1 of my first trading job the only instruction I received was ‘when the market is open, mute your phone.’ The subtext was ‘or else’. If someone said this to me today I’d give them a hug, and I’m not a hugger.

I’ve tried to have this conversation with people who respond with ‘this is an office; it shouldn’t be a library’. At the time I was only livid. If someone said this to me today, two years into my life as a slack user, I’m not sure how I would react.

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