
我以前老板(美国人)调回美国总部工作,走之前还不忘告诉我们说任何话时,一定要用tentative的语气。feedback的过去式
他还推荐了一本书《Crucial Conversations》,据说他的建议就是从这本书里来的。
刚才找了一下,美亚上有英文原版,中亚上有有中文版《关键对话:如何高效能沟通》。
风险提示: 我没看过这本书,不知写得好不好,但是毕竟是亚马逊 best-seller,应该不会很差。百度可以搜到到中文和英文版的pdf版。
所谓tentative语气,字面上的意思就是「试探性」的语气,也就是不要把话说死,给自己留一点余地。
注意tentative 不等于 uncertain的语气,注意和maybe这种语气区分开来。
比如多用seem, appear, sound, look这样的词。
例如. This is wrong 改成This seems to be wrong.We don't have other option 改成 It seems we don't have other option.
反正在下结论的时候(哪怕明明是很确定的事情),记得加一个seems, appears,语气没那么生硬。
另外,一个东西,明明很好,硬要说looks good, sounds good,而不是It's good.
以下还要注意的几点
1)不要总是说maybe这种垃圾话,如果确定性比较大的情况下,用probably(实在不行改成seem也好)
比较
例一
Maybe this is rightThis is probably right.
例二
Could we have a better way to do it?Maybe(maybe你妹).Probably.
中国人滥用maybe,不管什么情况都用maybe,给人一种毫无把握的感觉。在表示有很可能的时候,老外都用probably。maybe是比较不确定。《纸牌屋》里Peter Russo和他家乡的人说关闭了船厂,但是他有一项新的法案maybe可以让他们重新获得工作,结果这个maybe惹怒了他家乡人。
如果想表示“我很可能是错的”用I'm probably wrong.
2)给别人提供建议时,不要用should,也不要you'd better,而是用It would be better
比较
This design should be changed.It would be better if we can change the design.
3)表示一件事希望你做,但是不强求时,用It would be nice/great 而不是 I need you to xxx, I hope you xxxx, could you?
I hope you can come today. You need to come today.Could you come today?It would be nice/great if you can come today. (隐含的意思是still OK if you can't make it.)
再举个例子
比较
Can you bring some wine to the party?It would be nice/great if you can bring some wine to the party.
4)问别人你要东西/ 信息时,用May I have...? 而不要Could you give me?
比较
例一
What's your name?May I have your name?
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