国际货代物流英语.ppt(2)

） It involves making sure that the right person receive the right product with the right quantity at the right place at the right time in the right condition at the right cost. At present, many logistics company may have a customer service department that handle complaints, special orders, damage claims, returns, billing problems, etc.客户服务就是要以正确的成本使恰当的用户在正确的时间，恰当的地点以正确的情况和恰当的价位收到恰当的产品。（这7个“right”就是物流服务的核心模式） 【Para 2】Demand forecasting（需求预测） Demand forecasting estimate the need for precise amount of product and service that customers will require in the future. （需求预测就是估计客户未来对产品和服务的精确需求总量。

）The logistics system can ensure the right products or services are available to meet those requirements. It involves in forecasting how much should be ordered from its suppliers, and how much of finished products should be transported in each market. 【Para 3】Transportation（运输） Transportation refers to the physical movement of goods from one point to another point. It includes specific activities such as selecting the transport mode, choosing the particular route, selecting the right carrier, complying with various local transportation regulations. （运输是指货物在不同地点之间的物理性移动。

它包含选择运输方法、具体路线、恰当的承运人以及违反各种物流法规等详细活动） Transportation is usually the most costly logistics activity. It may account for 40%-60% of a company’s total logistics cost. 【Para 4】Warehousing（仓储） Warehousing is an integral part of every logistics system. It plays an important role in providing a desired level of customer service at the lowest possible total cost.（仓储在以最低的或许成本提供相对满意的顾客服务水准方面居于着重要的地位） It refers to places where goods can be stored for a particular period of time. Generally, the greater the time lags between production and consumption, the larger the level of warehousing required.（一般来讲，生产与消费间隔的时间越长，所需求的库存量越大。

） 【Para 5】Inventory management（库存管理） Inventory management deals with balancing the cost of maintaining additional products on hand against the risk of not having those items when the customer wants them. （库存管控平衡库存持有成本和销售损失费用。 ）This task has become more complex as firms have gradually lowered inventory levels. 【Para 6】Packaging（包装） Industrial packaging focuses on protecting the product while it is being transported and stored. It conveys important information to inform the customer and provide protection during storage and transport. In a marketing sense, the package acts as a form of promotion or advertising. Its size, weight, color, and printed information attract customers and convey knowledge about the product. 【Para 7】Procurement（采购） Procurement is the purchase of materials and services from outside to support the firm’s operations from production to marketing, sales and logistics. （采购是指从企业内部进行原材料和服务的订购，以确保公司制造、销售、物流的正常运转）It includes the selection of supply source location, timing of purchases, price determination, quality control and many other facets. 【Para 8】Material handling（物资搬运） Material handling is a broad sense concerning all short-distance movements of raw materials, work in process, or finished goods within a factory or warehouse. （广泛意义上讲，物资搬运是指在车间或库房内的原材料，半成品或成品的短距离移动）As materials handling tends to add costs rather than value to logistics systems, managers tends to minimize the number of handling whenever possible.（其在物流平台中没法提高利润而不能创造价值，所以经理们尽可能将搬运的总量降到最低） 【Para 9】Information management（信息管理） Information links all areas of the logistics system together. Information processing is becoming increasingly automated, complex, and rapid. It is critical to the efficient functioning of system. 【Para 10】Other logistics activities（其他物流活动） Other activities such as waste disposal, return goods handling, etc. are also important. Logistics managers have to consider the social costs associated with waste disposal. The handling of returned goods, often referred to as reverse distribution, is an important part of the logistics process.（对退回货物的运输处置，通常被称作逆向物流，是运输流程的重要构成部分） Exercises Ⅰ Team work：talking face to face, and think it over, discuss the following questions. 1．What are the activities in the logistics system? 2．Why is customer service so important in the logistics system? 3．Why is transportation the most costly logistics activity in the total logistics costs? 4．What is main difference between warehousing and inventory management? 5．Information management is of great importance in modern logistics, isn’t it? Why? 6．What is reverse logistics? Move to the Textbook Unit 2 Incoterms Words & Expressions Lawsuit n.诉讼 Interpretation n.解释 Amendment n.修补 Commonly adv.普遍地 Uncertainty n.不确定性 Specify v.表述，说明 Specific adj. 具体的 Inspection n.检验 Obligation n.义务，责任 Conduct v. 从事，组织 Mutual adj. 相互的 Procure v. 设法获得 Occur v. 发生 Nominate v. 任命 Premises pl. n. 所在地 Irrespective adj. 不顾 Deem v. 认为 Consequently adv. 所以 Insurance premium 保险费 Text Reading…… Questions Why did ICC establish Inconterms? What does each term specify? What’s the difference with CIF, CFR and FOB? Under CIF and CIP, who contracts for insurance and pays the insurance? * * manager deal with establish luggage honestly representative corporation a good idea * *

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