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Is it possible to have multiple IP cameras run to the NVR/Network via a single Ethernet cable?

Yes, See the FAQ on "Quick steps on how to add an IP camera to a plug and play NVR when on an external POE switch."

Can I purchase more camera licenses for my Hikvision NVR?

All Hikvision Hardware NVR’s have a fixed number of channels. Licenses cannot be purchased to increase the number of supported channels.

What steps can I take to increase recording time on a DVR/NVR without increasing storage space?

Setting the DVR/NVR to record only on motion and reducing quality’s frame rate, Resolution and Maximum bit rate will increase the recording time to the existing hard drive of the recorder.

How to add a third party IP camera to a Hikvision plug and Play NVR in a nutshell?

On the NVR monitor Output GUI:

-Menu >>> Camera Setup -Choose the channel number the camera is to be assigned to and make note of its IP address.

-Using the third party camera’s software discovery tool or browser interface, preconfigure the camera to noted IP address.

-Menu >>> Camera Setup >>> Click edit button for the channel in question >>> Change Adding method button from “Plug and Play” to “Manual” >>> Set the Protocol to the camera’s manufacturers name or OnVif >>> Enter the password of the camera at bottom >>> click Ok.

-The camera will now work an external POE switch that will be connected directly to the NVR internal POE switch on the channel programmed.

Why is the DVR/NVR beeping or has a there a triangle with an exclamation point on the lower right hand side of the recorders monitor output?

The NVR is warning about an issue or event that it is programmed to notify about. If this symbol is clicked on, a list called Alarm/Exception list will appear explaining each notification or error the NVR is experiencing.

How do I add multiple channels from a single encoder to a NVR?

Each video channel from an encoder will take up 1 NVR camera channel. All channels will be assigned the same IP as the single encoder, follow by different video ports for each of the different channels that are assigned.

What does it mean when I see a "no resource" error on the DVR/NVRs local live view?

"No resrouce" usually indicates that the NVR/DVR's graphical display has reached it's limits. You can resolve this by re-adjusting the video settings of the displaying camera channels. Reduce the resolution/fps/max bitrate settings for either main stream and or sub streams of the camera

How to upgrade Hikvision DVR/NVR firmware?

To upgrade the firmware of a Hikvision DVR/NVR, first download the appropriate firmware fromhere. (Note: The firmware are region specific. Upgrading firmware developed for another region may cause damage to your product.)

Once the firmware is downloaded, extract (unzip) the contents of the .zip file onto a USB flash drive.

After the firmware is extracted, remove the USB flash drive from the computer and insert it into one of the available USB port on the DVR/NVR.

Log into the DVR/NVR locally, go to the MENU, select MAINTENANCE and then select UPGRADE (on left side).

Select the file named digicap.dav or digicap.mav (dependent on the model of the product) and press UPGRADE.

The DVR/NVR will reboot after the firmware is successfully upgraded.

For more information, please view the relevant video below:

Upgrading the Firmware on the Hikvision DVR and NVR

How to assign a static IP address to my Hikvision device?

Download the SADP tool fromhere. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.

Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device.

How do I download the latest firmware version for my Hikvision device?

Clickhereto find the latest firmware release for your Hikvision device.

Note: The firmware are region specific. Upgrading firmware developed for another region may cause damage to your product.

What is the default IP address, user name, password for Hikvision devices?

Hikvision has a strong commitment to our distributors and dealers, and their security needs are of the utmost importance to us. We have recently taken a number of steps to ensure that our surveillance products meet and exceed these security needs. Hikvision is introducing new firmware that will require users to create a password in order to activate their devices.

Note: All DVR/NVR/IP camera models are no longer shipped with a default password after a certain revision of firmware.

The Secure Activation feature is deployed in the following firmwarerevisions:

Device Firmware with Secure Activation

Device Type

Model Number

Value Series IP Camera

DS-2CD2xxx

Smart Series IP Camera

DS-2CD4xxx

NVR/Hybrid

DS-9016HWI-ST

DS-96xxNI-ST

DS-7716NI-SP/16

Plug-n-Play NVR

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